Dishonest Tech Support

An interesting day in IT, is when you have to play detective, and determine that the tech support you are dealing with is a delinquent giving you the run around to kill time. The answer is to ask for his manager, and get an email with a ticket number of the phone call from the company. how quickly network issues magically get resolved, then.

NOTE: Innocent until proven guilty. don't accuse until you are certain you are right. a fool, quickly accuses. However, you have to accuse, if you are being wronged.

• Requires some knowledge of technology