Difference between revisions of "Dishonest Tech Support"
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| − | An interesting day in IT, is when you have to play | + | An interesting day in IT, is when you have to play detective, and |
determine that the tech support you are dealing with is a delinquent giving | determine that the tech support you are dealing with is a delinquent giving | ||
you the run around to kill time. The answer is to ask for his manager, and | you the run around to kill time. The answer is to ask for his manager, and | ||
Latest revision as of 14:04, 26 October 2024
An interesting day in IT, is when you have to play detective, and determine that the tech support you are dealing with is a delinquent giving you the run around to kill time. The answer is to ask for his manager, and get an email with a ticket number of the phone call from the company. how quickly network issues magically get resolved, then.
NOTE: Innocent until proven guilty. don't accuse until you are certain you are right. a fool, quickly accuses. However, you have to accuse, if you are being wronged.
- Requires some knowledge of technology
